As detailed in the printed quick start guide for the monitoring system, your configuration is only permanently saved after clicking the floppy disk icon (top right of the web interface). If you have previously backed up the device configuration, you can easily restore the backup file. To do this, go to "System Menu" = "Firmware" => "Load Source" and select "Settings.zor" (without quotation marks). After restarting, your monitoring system will be restored.
No. The dashboard is generally empty during the initial setup of the smart monitoring system.
To determine the current IP address, please insert an empty USB flash drive into your smart monitoring device. It will then automatically create a report file on the USB drive. Please wait until the LED indicator on the USB port goes out. Then remove the USB flash drive and insert it into your PC or laptop. Open the report file with your text editor to view the current IP address of the monitoring device.
To access the web-based Didactum Monitoring System via HTTPS, you must select the "Enable HTTPS" option under "System Settings" => "Network". Please also remember to permanently save the network settings configured on the monitoring device by clicking the "floppy disk icon" (top right).
Please note that using a very long SSL key in the Smart Monitoring System may reduce the performance of the web interface.
Put simply, the grounding connection serves for the functional grounding of Didactum's Ethernet-based measurement and monitoring systems within the framework of electromagnetic compatibility (EMC).
Each Rack Monitoring System (RMS) undergoes extensive burn-in testing for up to 6 days before shipment. Please check that the DIP switch (see point 7 in the diagram) is in the "Normal" position. If it is not, please move the jumper using the tip of a ballpoint pen. Your Rack Monitoring System should then function correctly.
Please check if you are using a web browser such as Chrome, Firefox, or Safari. Also, please check if the latest Java plugin is installed on your computer. Please clear your cache and restart your browser. Then, enter the IP address of your Didactum Rack monitoring system in the browser's address bar. The login window for your Didactum Rack monitoring system will then appear.
Please check the fuse of the 500 II monitoring device. It is located directly next to the power connection on the back.
To display the measurement diagrams for the smart sensors in the web interface, simply click the "+" icon in the upper left corner. A new window will appear showing the sensors connected to the IT monitoring system. Select the desired environmental sensors and then click "OK". The measurement data will then be displayed graphically.
Make sure you have connected your notebook/PC to the Monitoring System 50 using the included network cable. Then, open the Windows Control Panel and go to "Network and Sharing Center."
Next, click on "Change adapter settings." A "LAN connection" window will appear. Right-click on the network adapter and select "Edit properties." Change the address as shown in the screenshot and click OK.
Afterward, you should be able to access the LAN-based monitoring system without any problems via a web browser.
The test function under Email is only for checking the functionality of the configured email settings. To receive alarm notifications via email, including the associated macro functions, you must first configure the desired sensor. For example, define individual limit and threshold values for the onboard temperature sensor, i.e., alarm level (low), warning level (low), warning level (high), and alarm level (high). Then click "Apply." After configuring the onboard temperature sensor, you must define a new alarm rule under "Logical Scheme." To do this, click the "+" icon above and select the sensor from the menu. Then define the status to be reported (Normal/Warning/Alarm/Not Connected) and select the desired action, such as "Email Alarm." When the defined sensor status is reached (e.g., alarm level (high)), you will receive an email alarm including the values defined in the macros.
Didactum's software engineers regularly test email sending with leading groupware and email solutions (including IBM Notes, Microsoft Exchange Server, Open-Xchange, Kopano, KerioConnect, and GroupWise). If, contrary to expectations, you receive an email alert without content in Outlook 2016, please request the latest firmware, including the kernel update, from support.
This error message indicates that the monitoring device cannot reach the address 'smtp.gmail.com'. Either the DNS is not configured correctly or a firewall is blocking communication. You can use the monitoring device's built-in ping function to check if a remote host computer is available.
In the “System Tree” menu, please change the “Ping Time (Seconds)” setting to the minimum time interval of 5 seconds and save the changes.
For all current IT monitoring devices, a reset is initiated as follows: With the monitoring device switched on, use the tip of a ballpoint pen to set the white DIP switch to "Recovery" for 15 seconds until the red Error LED on the front of the device flashes. Then set the switch back to the "Normal" position. Your IT monitoring solution should then function normally again.
In the web GUI, please go to the "System Menu" entry (bottom left). In the "Export" tab, please click "Save Log" to export the syslog of your IT monitoring system. Then go to "Export Current Settings." In the new "Select Settings" window, please leave all checkboxes selected and then click "OK." Please send the two files named "Syslog.txt" and "settings.zor" to the support team via email. If you have received a ticket number, please always include it in the subject line of your email. This will expedite the processing of your support request.