Restoring the factory settings of your Didactum IT monitoring system (September 10, 2015)
Important note from the technical editor: This guide applies exclusively (!!) to the discontinued Didactum monitoring systems:
- 100 (1st generation, not 100 II / III / IV)
- 500 and 500 DC (1st generation, not 500 II and 500 II DC)
In some rare cases, it may be advisable to reset the Didactum monitoring system to its factory settings. From firmware version 2.51 and higher, SNMP-compatible Didactum monitoring systems can be reset to their factory defaults using a jumper.
To do this, you will find a DIP switch labeled "Recovery" on the back of your Didactum monitoring system. Please set this switch to the "Recovery" position for 15 seconds. After 15 seconds, please return the DIP switch to its "Normal" position.
During this process, your Didactum IT monitoring system will be reset to factory settings with the IP address "192.168.0.193". The default login and password are "guest" (without quotation marks).
Please disconnect the device from the power supply before switching
Be sure to disconnect the device from the power supply first!
You should find the DIP switch shown on the left on the lower right side of the motherboard.
Switch to Recovery mode.
Set the jumper to Recovery.
Please disconnect the device from the power supply before switching settings!
Recovery
In rare cases, a complete recovery of your Didactum Appliance is necessary. This requires a USB-A to Mini-USB cable and a 32-bit Windows operating system (e.g., Windows XP) including the Microsoft Visual C++ 2008 Redistributable Package (x86).
Caution:
Recovering your appliance will permanently delete all settings and data of your Didactum Monitoring System!
In the subdirectory, you will find the windriver directory. Run the wd_install_4NT.bat file. You should then see "Registered Windriver" in the Task Manager. Next, run the file "didactumupdater.exe" located in the C:\extract directory.
Important: The C:\extract\firmware\ directory must contain the compressed firmware.zip file.
Disconnect the power supply to your Didactum Monitoring System! Set the Didactum Monitoring Appliance to Recovery Mode using the DIP switches.
Danger:
If your appliance has a GSM modem, it must be switched off before the recovery procedure by removing the cable bridge (BH10 cable)! Always disconnect the power supply first!
After you have set the DIP switch or jumper on your Didactum Monitoring System to Recovery, close the housing cover again and reconnect the power supply.
Connect the USB A - miniUSB cable (not included) to the USB port on your computer and the “USB 2” port on the appliance. The appliance will then be detected by the Windows Hardware Wizard.
Cancel the search for new drivers. Windows will then suggest installing the “MX25” driver. Select automatic installation here.
After successful installation, you will find a new device “Jungo=MX25” in the Device Manager. Test the USB connection. To do this, select “Test Connection” in the “Operation” field and click “Start”.
The program will connect to the appliance in “Recovery” mode and display it.
Before performing the recovery action, the “Reset” button must be pressed or the power supply to the Didactum Monitoring System must be turned off and on again. Otherwise, the program cannot connect to the Didactum appliance!
After the program has restored your Didactum Monitoring System, you must set the DIP switches or jumpers of the system back to “Normal”. If the jumpers are located inside the device, open the housing again.
Always disconnect the power supply first! If your appliance is equipped with a GSM modem, reconnect the cable bridge (BH10 cable) to the appropriate connectors.
Then reattach the housing cover and screw it down, and plug in the power cable again. Your Didactum Monitoring System should then operate normally again as usual.